FAQs | Fast Track Passport Control

Viajero Confiable FAQs

 

We know you may have many questions about the Viajero Confiable program. In order to assist you we have listed the answers to the most common questions below.

 

What benefits does the Viajero Confiable program offer to travelers?

Viajero Confiable offers expedited entry into Mexico through the Viajero Confiable kiosks. It means that Viajero Confiable members do not have to stand in line at passport control.

 

How much does Viajero Confiable membership cost?

There are two fees for Viajero Confiable membership when applying with Fast Track Services:

The Fast Track Services fee for checking and processing your Viajero Confiable application costs $99.95 and is payable via PayPal before the application is processed.

The Mexican government fee for the background and security checks costs 1,372 Mexican pesos and is payable using the credit card listed on your application form once your application is submitted to Mexican Border Authority. The government fee is non-refundable, even if your are denied membership to the Viajero Confiable program.

 

I can’t find the receipt to prove that I have paid the government fee, what should I do?

The proof of payment will be attached to the email sent to you by your Fast Track Services agent. If you do not have the email with the Operation Number (Transaction Number) attached, please contact Fast Track Services at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

I don’t have a credit / debit card in my name!

You can pay the government fee using a friend / relative’s credit card as long as they give you their permission to do so. Remember that you can only use Visa or MasterCard.

 

I don’t have a PayPal account!

You can set up a PayPal account to pay the Fast Track Services service fee by clicking the payment button on the Viajero Confiable webpage; this will take you to the PayPal website where you should follow the onscreen instructions. You may also pay the Fast Track Services service fee using a friend / relative’s credit card as long as they give you their permission to do so.

 

Can I get a family membership?

There is no family membership available as each family member will be security checked on an individual basis. The program is only open to adults aged 18 or over.

Will I be refused entry into Mexico if my Viajero Confiable membership is denied?

No you will not be denied entry into Mexico even if you were denied membership to Viajero Confiable. Entry into Mexico is independent of the Trusted Traveler Program.

 

Will Viajero Confiable kiosks be available at other Mexican airports?

Eventually the program will be rolled out to other airports but at the moment it will only operate at Mexico City International Airport, the Cancun International Airport and the San José del Cabo International Airport.

 

I need to update my passport details and personal information, how can I do this?

You must visit one of the enrollment centers to make any changes.

 

Is the Viajero Confiable program only open to Mexican citizen?

No, Viajero Confiable is also open to US citizens who are members of the United States Global Entry program.

 

Is there a membership card for Viajero Confiable?

No. After the mandatory interview you will receive a letter informing you of your admittance to the program. You only need a machine readable passport to use the Viajero Confiable kiosk.

 

Do I need to be a member of the Global Entry program to apply for the Viajero Confiable Program?

Only US citizens must be members of Global Entry. Mexican citizens do not need to be members of the Global Entry Program.

 

When I renew my membership must I attend another interview?

Yes, you must reapply as though you are a first time member because your personal details may have changed and you will need to be security checked again.

 

What should I do if I am denied entry at the Viajero Confiable kiosk?

If this happens an immigration officer will help you and try to find out what the problem is. 

 

 

Terms & Conditions

Fast Track Services is a private company specializing in applications for global fast track and registered traveler services. We are not related to any government agency and cannot affect the outcome of your membership application. Please refer to our terms and conditions before purchasing our service. The PayPal fee is for Fast Track Services application checking and processing service. You will be required to pay additional fees either at your interview or from the credit card provided on your application form. All fees for the service you are buying are explained on this webpage. We issue refunds when we have not processed your application. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your refund request. Fast Track Services is not accountable for any information, omissions or errors written on the website or on the application form. The maximum liability for any circumstance will not exceed the purchase price.

REFUND policy

Did you change your mind about using our service? The quickest way to get a refund is to email info@fasttrackpassportcontrol.com. We will process your refund within 24 business hours. There is no need to go via PayPal to get your refund - this will be a lot slower and can take up to several weeks if you make a chargeback.

Please note we refund in full for applications not submitted or processed.

Fast Track Consultancy Services

Fast Track Consultancy Services is not affiliated with any government body. We offer paid assistance with services offered by the government – you decide whether to use us or go to the government directly. You can find all government services at a lower cost on the official website. Our expertise is to explain the government jargon and simplify the application process

Service Benefits
  • Advice and guidance over which travel program is the right one for you
  • All questions answered by email within 24 hours
  • No crashing online forms
  • No perplexing government jargon
  • Interview preparation and assistance
  • Advice on documents required for applications and interviews
  • Assistance with application denials
  • Advice on criminal records and convictions
  • Advice on visa requirements
  • Recommendations and information on other worldwide fast track programs