Here are the answers to the most frequently asked questions about the Privium Program:
How do I report a lost or stolen Privium card?
How do I replace a missing Privium card?
You must make an appointment with the Privium ClubLounge in order to replace a missing Privium membership card. The Privium ClubLounge phone number is +31 20 601 4222. You must bring a valid passport or European identity card with you to the appointment. The Privium ClubLounge is situated between departure lounge 1 and 2, opposite desk row 9. It is open from Sunday - Friday from 06:00 - 20:30 hrs.
Can I use my Privium card in place of my passport?
No. You cannot use a Privium card in place of a passport. It is not a valid citizenship document and can be used only to fast track immigration / passport control as well as using the other benefits associated with the card.
Can I use my Privium card even if I have a new passport or my old passport has expired?
The Privium ClubLounge is situated between departure lounge 1 and 2, opposite desk row 9. It is open from Sunday - Friday from 06:00 - 20:30 hrs.
Can I become a Privium member with an emergency passport?
No. You must have a national ID card and or passport with full validity.
My passport expires in a few months should I wait before applying for Privium membership?
Yes. If your passport expires you must go through the procedure of reporting your new passport to the Privium ClubLounge and you will not be able to use any of the Privium benfits like the automated passport control until you have done so. It is far better to wait for your old passport to be renewed and then apply for Privium membership.
Yes. Random checks are conducted by the Dutch Border Police (Koninklijke Marechaussee) and Airport Security Personnel. Your Privium membership may be revoked if you enter the border area without a valid ticket.
Can I apply for Privium if I have dual nationality?
Yes, providing one of your nationalities corresponds with the Privium permitted countries? If you are a dual national of two of the countries, you should enter the country that you are resident in at the time of application.
Can my identity be stolen from my Privium card?
It would be extremely difficult to clone your identity from your Privium card. The main data held on the card is your iris scan and because this is unique to you it is very fraud-resistant. Your biometric data is stored on the chip of your Privium Card The Dutch Data Protection Authority has approved the design for the use of Privium member data, including the use of data for the benefit of automated border passage.
Can I use my Privium card to enter other countries?
No. Privium is only good for use at Amsterdam Schipol Airport. If you are a Dutch citizen you can use your Privium membership to join the United States Global Entry program which will give you expedited entry into the USA. To learn more about Privium membership for Dutch citizens please click here.
Can I lend my card to someone else to use the Privium Plus parking facilities?
No. Your membership cannot be transferred to any third party and by doing so your Privium membership may be revoked.
What happens to my personal data when I apply for Privium membership?
Is there a minimum or maximum height restriction for using the Privium iris scanners?
Yes. The scanner is placed at 1.30 meters. Tall people can use the scanner but must bend down to use it. The minimum height is 1.50 meters and people under this height cannot apply for Privium membership.
Can people in wheelchairs apply for Privium membership?
No. The Privium lane has not been designed for wheelchair access.
How long does it take to get a Privium card?
Your Privium card will be given to you at your interview after your iris scan. You can use it immediately.
How long is Privium membership valid for?
Your Privium membership is valid for one year from the date you receive your Privium membership card. As your membership year ends you will receive an email informing you to pay your annual membership fee. You do not have to attend another interview nor do you have to pay the Fast Track Services service fee again. If you fail to renew your membership your Privium card will be blocked and you will have to reapply as though you are a first time member.
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