Saphire FAQs | Fast Track Passport Control

Saphire FAQs


Below we answer some of the mmost common questions about the Indonesia Saphire program:


Do I need an Immigration stamp when I enter or leave the country?

No you do not. Each time you pass the border, by using Automatic Border Passage, the information will be collected electronically.


Do I still need to bring my passport with me when traveling with the Saphire card ?

Yes, you should always be able to prove your identity with a valid travel document like a passport.  You always need to be able to present a valid travel document when you enter the destination country to which you are travelling.


Can I use my Saphire card with an expired passport?

To enroll as a Saphire member, your passport should be valid at least 12 months for an Indonesian citizen and 18 months for foreigner and the same condition applies for renewing your Saphire card. A record of your passport expiration date will be made  upon enrollment. You will receive a letter, informing that your passport is about to expire and remind you that you need to register  the new passport number at the Saphire Service Center. You will not be able to use the Automatic Border Passage if your passport is expired.


Is there any minimum height to become a Saphire member ?

The height of the iris scanner (1.30m) has been selected on the basis of a recommendation from an ergonomist. Considering the height at which the iris scanner is positioned, the minimum height to become a Saphire member is approximately 1.40m.


How long does my Saphire membership last?

Saphire membership is valid for one year and will renew automatically unless you cancel your membership by emailing the Saphire Service Center two months prior to expiration. You must pay the Sapire fee of $325 / IR 4,200,000 each year but you do not need to pay the Fast Track Services service fee.



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Fast Track Services is a private company specializing in applications for global fast track and registered traveler services. We are not related to any government agency and cannot affect the outcome of your membership application. Please refer to our terms and conditions before purchasing our service. The PayPal fee is for Fast Track Services application checking and processing service. You will be required to pay additional fees either at your interview or from the credit card provided on your application form. All fees for the service you are buying are explained on this webpage. We issue refunds when we have not processed your application. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your refund request. Fast Track Services is not accountable for any information, omissions or errors written on the website or on the application form. The maximum liability for any circumstance will not exceed the purchase price.

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Did you change your mind about using our service? The quickest way to get a refund is to email We will process your refund within 24 business hours. There is no need to go via PayPal to get your refund - this will be a lot slower and can take up to several weeks if you make a chargeback.

Please note we refund in full for applications not submitted or processed.

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