Saphire Interview | Fast Track Passport Control

Saphire Interview


The Saphire interview centre is located at terminal 2-F in the arrival hall at Soekarno Hatta International Airport. The Saphire enrollment center is open from Monday to Friday from 08:00 am - 04:00 pm. The Saphire interview will take approximately 30 minutes.

At the Saphire interview the interviewing officer will check your original documents; valid passport, relevant visas and the guarantee letter for foreigners. When you are approved for membership your documents will be signed and stamped by the immigration officer. The interviewing officer will collect your biometric data (photo and fingerprints), which will be stored on your Saphire card. A photo of you will be captured and the data will be stored in our system and registered on the chip of your Saphire card. The officer will tell you if you have been approved and give you a brief explanation of how to use the Saphire card and how this unique automatic border passage system works.



Terms & Conditions

Fast Track Services is a private company specializing in applications for global fast track and registered traveler services. We are not related to any government agency and cannot affect the outcome of your membership application. Please refer to our terms and conditions before purchasing our service. The PayPal fee is for Fast Track Services application checking and processing service. You will be required to pay additional fees either at your interview or from the credit card provided on your application form. All fees for the service you are buying are explained on this webpage. We issue refunds when we have not processed your application. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your refund request. Fast Track Services is not accountable for any information, omissions or errors written on the website or on the application form. The maximum liability for any circumstance will not exceed the purchase price.

REFUND policy

Did you change your mind about using our service? The quickest way to get a refund is to email We will process your refund within 24 business hours. There is no need to go via PayPal to get your refund - this will be a lot slower and can take up to several weeks if you make a chargeback.

Please note we refund in full for applications not submitted or processed.

Fast Track Consultancy Services

Fast Track Consultancy Services is not affiliated with any government body. We offer paid assistance with services offered by the government – you decide whether to use us or go to the government directly. You can find all government services at a lower cost on the official website. Our expertise is to explain the government jargon and simplify the application process

Service Benefits
  • Advice and guidance over which travel program is the right one for you
  • All questions answered by email within 24 hours
  • No crashing online forms
  • No perplexing government jargon
  • Interview preparation and assistance
  • Advice on documents required for applications and interviews
  • Assistance with application denials
  • Advice on criminal records and convictions
  • Advice on visa requirements
  • Recommendations and information on other worldwide fast track programs